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Refund / Cancellation Policy

At Drink Buddies, we strive to ensure you are satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a refund or cancellation within 14 days of receiving your product.

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To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please provide proof of purchase when requesting a refund.

For cancellations, if your order has not yet been dispatched, we will cancel it immediately and issue a full refund. If your order has already been dispatched, please follow the refund process outlined above.

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Please contact our customer service team at  Contact@drinkbuddies.co.uk or 07575 171061

to initiate a refund or cancellation.

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Fulfilment / Shipping Policy

At Drink Buddies, we aim to dispatch all orders within 2-3 working days from the date of purchase. We offer standard and express shipping options to meet your needs. Delivery times may vary depending on your location and chosen shipping method.

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Shipping costs are calculated at checkout and are based on the weight of your order and your delivery location. We provide tracking information for all orders, so you can monitor the progress of your delivery.

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Please ensure that your delivery address is correct and complete to avoid any delays. If you have any special delivery instructions, please include them when placing your order.

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Terms and Conditions

Welcome to Drink Buddies! By using our website and purchasing our products, you agree to the following terms and conditions:

  1. Products: All products are subject to availability and may be withdrawn at any time.

  2. Pricing: All prices are inclusive of VAT and are subject to change without notice.

  3. Payment: Payment must be made in full at the time of purchase. We accept all major credit and debit cards.

  4. Shipping: Delivery times are estimates and not guaranteed. Drink Buddies is not responsible for delays caused by external factors.

  5. Returns: Please refer to our Refund/Cancellation Policy for details on returns.

  6. Intellectual Property: All content on this website, including text, images, and logos, is the property of Drink Buddies and may not be used without permission.

  7. Governing Law: These terms and conditions are governed by the laws of the United Kingdom.

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Privacy Policy

At Drink Buddies, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

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Information Collection:

  • We collect personal information when you place an order, subscribe to our newsletter, or contact our customer service.

  • The information we collect includes your name, address, email address, phone number, and payment details.

Use of Information:

  • We use your information to process orders, manage your account, and provide customer service.

  • We may use your email address to send promotional offers and updates, which you can opt-out of at any time.

Data Protection:

  • We implement security measures to protect your personal information from unauthorised access, alteration, or disclosure.

  • We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfil your order.

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Customer Service Contact

We are here to help! If you have any questions, concerns, or need assistance with your order, please contact our customer service team:

Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM. We aim to respond to all enquiries within 24 hours. Thank you for choosing Drink Buddies!

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